New Patient Experience

Dr. Wallace and her entire team love to welcome a new patient to the practice. We see it as an opportunity to partner with you to maximize your overall health and to change your perception of dentistry. Your new patient experience begins even before you visit the office. When you call the office you will speak with our Patient Care Coordinator, who will get the necessary information from you about your dental history and recent x-rays, as well as your dental concerns. You can fill out your new patient paperwork online  before you visit us. By the time you arrive at the office, we have collected x-rays and records from previous dentist and researched your insurance information, if any. Our goal is to simplify your transition to the office. Whatever your concerns, we will develop a custom plan that meets your dental needs.

Your new patient exam/cleaning visit will include:

  • Having necessary x-rays taken and discussed with you
  • Taking photographs to assess facial contours, lip support and teeth
  • Six screenings:
    • Risk assessment
    • Head & Neck/Oral Cancer 
    • Airway
    • Occlusal (Bite)
    • Restorative
    • Periodontal 
  • Teeth Cleaning

Your first visit also provides both you and Dr. Wallace the opportunity for open communication. We like to say it is an “information-gathering session.” This appointment is scheduled to be longer than a regular cleaning appointment so you are given time to share your concerns and ask questions. your 2-3 hour first appointment will also include:

  • Are you interested in whitening your teeth?
  • Are you curious about veneers?
  • You’ve always wanted straight teeth but don’t want to wear braces — what can you do?
  • You’re nervous and want to know about the things we can do to alleviate your anxiety.
  • You seem to get more cavities than your peers and want to know why.
  • Your gums bleed and don’t understand if that’s normal.
  • Tailoring your dental homecare to your individual  needs.
  • Explaining future dental treatments  

Most importantly, you have the opportunity to talk with Dr. Wallace about your dental health and be a part of the team that designs your dental treatment plan. We strive to see patients on time at the office so we ask that you help us by:

  • Completing your medical history forms online before your new patient appointment
  • If your previous dentist has taken x-rays, you may request that they forward them to our office or ask us to get them for you (sometimes, offices will require verbal or written authorization from you before they release records to us; if there is not enough time, please pick them up and bring them to our office)
  • If you have dental insurance, bring your insurance card
  • IMPORTANT: A parent or guardian must accompany all patients under 18
  • Please alert the office if you have a medical condition that may be of concern prior to surgery (i.e. diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are on any medication (i.e. heart medications, aspirin, anticoagulant therapy, etc.) or require medication prior to dental cleanings (i.e antibiotics, for pre-med.)